About Us:

The LoQu Optical Group is a leading, innovative, and committed company in the fields of optometry and hearing acoustics. With our brands Optikhaus, aktivoptik, and smykker, we serve the entire spectrum of the eyewear market and offer the right solution for every customer.

Your role:

This position is not a traditional IT management role, but a key strategic position. As Head of IT (m/f/d), you will be responsible for stable, service-oriented IT operations across branches and headquarters, and will build upon this foundation to develop systems, data, and digital workflows into a true business partner. You will connect operations, systems, data, and security to create a scalable IT organization and deploy technology – including AI – where it delivers measurable added value. You will report directly to the CFO and have profit and loss, budget, and leadership responsibility.

Your tasks:

• Securing operations: You ensure the stable operation of business-critical systems, manage helpdesk, ticketing and SLAs (incident, problem, and change management) and keep downtime to a minimum – including IT processes for branch opening, renovation and closure.
• Responsible for retail systems: You operate POS and cash register systems stably, ensure clean update/upgrade cycles and further develop Business Central, Microsoft 365, SharePoint and internal tools.
• Establish data & governance: You establish company-wide data governance, provide reliable data, and prioritize requirements with management according to business value.
• Enabling collaboration: You will build a secure, cross-brand communication and storage platform (Microsoft 365 / SharePoint) with a clear role and authorization concept.
• Leveraging AI & Automation: You pragmatically automate workflows and implement AI use cases with measurable benefits in a secure, GDPR-compliant framework, empowering the specialist departments.
• Ensuring security: You are responsible for IT and information security, GDPR, authorization concepts, as well as business continuity, backup and recovery.
• Leading the team & service providers: You lead your team professionally and disciplinarily, build up missing core competencies and manage external IT partners – as a business partner for HQ and branches.

Advantageous:

• (IT) systems experience from the optics industry (e.g., Amparex, Eye-Office, etc.), CRM/MarTech/Customer Data platforms
• AI/GenAI applications and AI governance; experience in private equity-led companies
• Industry expertise in optics / acoustics / healthcare retail; development and scaling of a customer data platform

What we offer you:

• Direct collaboration with management
• Scope for design in the development of modern IT structures
• A high-growth company in the retail/craft sector
• Short decision-making processes and genuine speed of implementation
• 6 weeks of vacation
• An attractive compensation package with a competitive salary
• Subsidy for company pension scheme and additional health insurance
• Comprehensive, structured and needs-based onboarding
• One free pair of glasses per year, family discounts and corporate benefits program
• Company car including company fuel card and private use

Intrigued?

We are too. Impress us with your compelling CV – feel free to also tell us about your motivation and send us any further documents. Apply via our careers page or by email to recruiting@loqu.net

Services:

• Company pension scheme
• In-company training
• Referral program
• Profit sharing
• Corporate events
• Flexible working hours
• Free drinks
• Employee discount
• Discounts on the company's products/services