Citi Private Bank, Know Your Customer Quality Assurance Ops Specialist at Citi

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC, AML, Compliance, Operations, Risk Management, Communication, Attention to Detail, Teamwork, Client Onboarding, Due Diligence, Project Management, Customer Service, Analytical Skills, Problem Solving, Microsoft Office, Stakeholder Management

Industry

Financial Services

Description

From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million. 3-6 years of experience in KYC/AML processes, compliance, operations, risk, and control functions. Demonstrated interpersonal skills; a proactive team player who is also able to work independently, with exceptional written and verbal communication skills. Ability to manage multiple stakeholders across various levels, business units, and geographies. Highly motivated, persistent, and able to thrive in a structured, high-volume, time-sensitive, and high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Possesses a strong attention to detail, is a fast learner, and willing to go the extra mile. Proficient in handling urgent and escalated cases, and adept at managing internal team expectations. Proficient in Microsoft Office Applications. Consistently demonstrates clear and concise written and verbal communication skills. Proficient knowledge of English (written and spoken). A career with us means joining a family of more than 230,000 dedicated people from around the globe. LI-AR1 ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Business KYC ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Developed communication and diplomacy skills are required to exchange potentially complex or sensitive information. Responsible for performing independent Client Onboarding KYC (Know Your Customer) due diligence functions for new and existing clients across various teams, including private bankers, operations, and compliance. Review client profiles and collaborate with the banking team to fulfill onboarding requirements, ensuring full compliance with the Bank's AML/KYC standards, local laws, and regulations. Perform client name screening disposition, sanctions review, and Enhanced Due Diligence. Identify and highlight suspicious money laundering activities, deficiencies, and other non-compliance issues to management. Prepare client risk assessments and various MIS (Management Information System) reports for management, to facilitate relevant reviews and strengthen control processes. Conduct ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process, and ensure guidelines/procedures are up to date. Coach junior team members and provide guidance in exception handling. Act as a Subject Matter Expert (SME) to senior stakeholders. Focus on the timely and accurate delivery of all responsible functions, as well as providing superior customer service and resolving customer issues, guided by service level agreements and efficiency/accuracy standards. Manage the day-to-day volume processing, including daily management of in-process, pending, and service-related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance. Establish and maintain close working relationships with clients, stakeholders, and within the team to facilitate open and direct communication regarding issues, needs, queries, and system setups, ensuring these are responded to efficiently, promptly, and professionally. Responsible for various types of project management, process and policy changes, new initiatives, and managing cross-functional relationships with all teams. Analyze complex and variable issues with significant departmental impact. Establish risk management practices and ensure a strong, robust processing environment with effective controls. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Embark on continuous on-the-job training for end-to-end product knowledge. Possess the ability to operate with a limited level of direct supervision. Exercise independent judgment and autonomy. Demonstrate a high level of diligence, motivation, and organizational skills.

Responsibilities

The role involves performing independent KYC due diligence for new and existing clients, ensuring compliance with AML/KYC standards. Responsibilities also include preparing client risk assessments, conducting gap analyses, and coaching junior team members.