JOB DESCRIPTION:

Challenging, fast-paced, team environment working on Secure Virtual Desktop Infrastructure solution

QUALIFICATIONS SKILLS, EXPERIENCE & QUALIFICATIONS:

• Advanced system testing tool knowledge & experience
• Strong technical experience with the following technologies:
• Citrix Xen Desktop
• Citrix Xen Server
• Microsoft Windows infrastructure.
• Ability to work well within a team environment
• Experience with Workflow analysis
• Technical collaboration for client problem solving
• Ability to apply best practices to ensure maximum amount of production
• Ability to provide one-on-one training to teammates

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 5+ years technical experience with Citrix administration, including XenServer in a Production Environment
• 5+ years’ experience with Microsoft Windows Servers and Microsoft Windows Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.)
• 5+ years’ experience Design and Architect experience
• 5+ years providing Tier 1 - Tier 4 support
• Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering
• Ability to answer complex questions related to Citrix command line commands
• Ability to speak to Citrix Ports
• Effective communication skills (written and oral).
• Team member training.
• Adaptable, flexible, and self-motivated with strong technical and problem-solving skills.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Citrix Administration Certification
• Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.
• Develop update processes and work with team members to maintain currency in the VDI environment
• Ability to effectively communicate with large or small groups of people through written or spoken communication
• Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.

REQUIRED EDUCATION:

· A bachelor’s of computer science degree or a related field, plus five years or more professional experience supporting a large-scale enterprise Windows environment and experience in Citrix VDI.

DAILY DUTIES / RESPONSIBILITIES:

• Mid-Senior level Citrix VDI Architect will be responsible for providing level-2 and level-3 technical support for Citrix/XenApps server environment.
• This position will analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system.
• Review user requirements and provide direction in the identification of problem and potential resolution.
• Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems.
• Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems.
• Job duties will include, but are not limited to the following:

RESPONSIBILITIES:

• Providing level-2 and level-3 technical support for Citrix / XenApps server environment
• Monitoring of VDI platform with various client tools NetScaler, Control UP)
• Support will include:
• VDI End-User Sessions
• VDI Stack
• Level-2 management and technical support
• Ensuring virtual sessions are working as intended
• Handling IT- VDI related requests or inquiries received by client helpdesk
• Ensuring all Citrix platform server systems under management have updated software patches
• XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
• Ensure high levels of client satisfaction for the products/solutions which are supported
• Addresses all technical questions around VDI and Citrix
• Participate in client meetings to update team members
• Ability to be the technical Subject Matter Expert within the Environment
• Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.