REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of Truck-mate software is an asset but not essential.
• Proficient with Microsoft Office (Outlook, Excel & Word), basic knowledge and understanding of TMS applications
• Ability to work effectively under pressure while maintaining composure.
• Strong communication skills (both written and verbal), with excellent organizational, interpersonal, and problem-solving abilities (including conflict resolution).
• Solid understanding of logistics and transportation, particularly in Less-than-Truckload (LTL) operations.
• Ability to adapt to a dynamic dispatch environment to ensure customer satisfaction and retention.
• Demonstrates enthusiasm and a commitment to excellence

EDUCATION/EXPERIENCE:

• One year of experience dispatching freight and knowledge of the transportation industry required.
• Minimum education, High School Diploma or equivalent.
  Job Type: Full-time
  Pay: From $50,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• dispatching: 1 year (preferred)

Work Location: In perso

• Coordinate and monitor dispatch and dock operations to ensure proper loading and timely deliveries.
• Communicate clearly with drivers, warehouse staff, and internal departments (Customer Service, Accounting, etc.) to maintain smooth operations.
• Manage carrier selection, dispatch shipments, update orders, and track shipments to ensure on-time pickup and delivery.
• Follow up on customer inquiries and troubleshoot any issues related to orders.
• Enforce compliance with safety rules, regulations, and company policies.
• Analyze operations to identify and implement opportunities for improved efficiency.
• Multitask effectively to handle various logistics and administrative tasks as needed.