Service Advisor
Job Description

SUMMARY

The Service Advisor is the primary contact between the service department and the main drive customers. Primary goals are to provide outstanding customer service while maximizing the sales of needed maintenance and repairs.

PREFERRED QUALIFICATIONS

• Minimum 2 years prior service advisor experience in a dealership environment
• High school diploma or GED
• 4 years clear driving record- No previous DUI history or moving violations
• Valid driver’s license
• No criminal background history

• Sell needed maintenance services and repairs to customers.
• Identify customer requests.
• Conduct a complete vehicle walk around.
• Present multi point inspection and technician video inspection results to customer
• Recommend needed maintenance services and repairs.
• Conduct a detailed active delivery of each vehicle.
• Make appropriate prospecting and follow-up contacts with each guest.
• Maintain high customer service scores through effective communication skills.
• Provide outstanding customer service in accordance with dealership policies. This includes appointment prep, regular customer updates, follow up, and more.
• Ensure proper documentation of all warranty and service contract work.
• Maintain a current knowledge of your manufacturer’s vehicle maintenance requirements, operations, warranties and campaigns, and technical service bulletins.
• Maintain current knowledge of state and local laws and regulations related to automotive service and repairs, including lemon laws.
• Write complete and accurate repair orders in accordance with dealership and manufacturer policies.
• Work in a Team environment with a positive mindset.