Ciudad de México | Air Services - Customer Service Representative | Weekend at Expeditors

Mexico City, Ciudad de México, Mexico -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Billing, Communication, Problem Solving, Organizational Skills, Interpersonal Skills, Proactive, Compliance, Teamwork, Time Management, Attention To Detail, Fluency In English, Training, Logistics, IATA Certification

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Descripción de la empresa Ubicación: Basado en México "We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained professionals 250+ locations worldwide Fortune 500 Globally unified systems Descripción del empleo EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. Culture Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and Development Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. AGENT CORE COMPETENCIES Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company. Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution. Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures. MAJOR DUTIES AND RESPONSABILITIES Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operating system. Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices. Use Tree View on daily basis. Ensure timely delivery of freight to customers for Import shipments. Ensure documents are timely sent to customer or broker for customs purposes. Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others). Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency. Ensure all customers standard operating procedures are followed and updated in the DLSOP. Meet KPI standards, as per the company’s procedures. Overseas communications, timely responses to emails and requests (internal and external). Meets company standards of 52 hours training per year per employee. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Requisitos KNOWLEDGE, SKILLS AND BEHAVIOURS: Knowledge: Expeditors training and company policies. Expeditors services, systems and procedures. IATA Certification (preferred). Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Good computer skills (Excel, Word). Fluent in English. Behaviours: Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. TRAINING AND QUALIFICATIONS: Training Requirements: Meet company standards of 52 hours training per year, including as needed management/leadership training. Education and Experience: 6 months to 1 year related experience and/or training; or equivalent combination of education and experience. Información adicional Weekend Shift: Wednesday - Sunday / Saturday - Wednesday Expeditors ofrece excelentes beneficios Sueldo competitivo Prestaciones superiores a la ley Seguro de vida Seguro de gastos médicos mayores Plan de compra de acciones para empleados Programa de Capacitación y Desarrollo de Personal Expeditors offers excellent benefits Competitive salary Benefits above the law Life insurance Insurance of major medical expenses Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Customer Service Representative ensures smooth and timely freight process flow, accurate data entry, and effective communication with customers regarding their international shipments. They are also responsible for maintaining compliance with internal policies and external regulations.