Job Summary:
Civil Enforcement Officers are the eyes and ears of the local community, patrolling areas, providing advice to residents and members of the public, whist enforcing road traffic regulation orders and, as and when appropriate, issuing parking penalty charge notices. CEOs will play a significant role in reducing traffic congestion and improving air quality through the effective management of the kerbside and the enforcement of parking restrictions.
A CEO’s day will be spent, mostly outside, in all weathers, walking up to 8 miles per day. CEOs will be dealing with members of the public, face to face sometimes in difficult situation therefore strong customer service skills is a requirement.
Serving to promote and maintain an environment and a culture which has the highest standards and places customers first.

Job Description:

• Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders.
• Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors.
• Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records.
• Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety.
• Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility.
• Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm.
• Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged.
• Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives.
• Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role.
• Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork.
• Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery of service priorities across the team.
• Operate in line with the company’s core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service.

Worker Type:
Regular
Number of Openings Available:

Please refer the Job description for details