The State Insurance Regulatory Authority (SIRA) is looking for a Claimant Support Officer to join our team.

ABOUT US

This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our CTP Assist team who operate predominantly as an outbound call centre that proactively contacts injured people at key milestones during their claims journey.

WHAT WE NEED FROM YOU:

To start your journey towards becoming our Claimant Support Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages)
In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Vanessa Stanghieri via vanessa.stanghieri@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

• Deliver customer support and information via outbound calls to ensure claimants understanding of their entitlements and obligations
• Capture, manage and resolve frontline claimant enquiries and complaints to ensure outcomes are achieved on time and to the expected standard
• Apply relevant knowledge, legislation, regulations and procedures to facilitate appropriate claimant outcomes
• Educate claimants on legislation, procedures, their rights and responsibilities to improve community awareness
• Contribute to the identification of trends to support continuous service improvements