Do you have previous Claims experience or perhaps experience gained within a general insurance, administration or customer service environment?
Come and join our team of skilled Claims Handlers at Chubb and make a difference in the insurance industry!
We are currently looking for a Claims Handler to join our Accident & Health team in our Glasgow office. This is an ideal opportunity for those seeking a role in insurance with previous Claims Handling/Customer Service experience.
We offer comprehensive on-the-job training to help you excel in supporting Accident & Health (A&H) Claims. Your main responsibility will be to accurately assess and manage claims in accordance with conditions of cover, Chubb policy, and agreed service level agreements.

Key responsibilities:

• Accurately assess and evaluate ‘complex’ claims, including policy liability, reserve calculations, and settlement values.
• Efficiently handle incoming call enquiries.
• Deliver a professional service to customers at all times.
• Identify and respond to complaints or customer dissatisfaction.
• Effectively prioritize and manage your workload.
• Continuously develop technical knowledge and expertise.
• Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
• Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.
• Claim handling experience, preferably from within a Broker or Insurance Office preferred
• Customer services experience demonstrating a professional standard in customer care.
• Experience of prioritising and working to SLAs.
• Strong listening & communication skills with experienced in MS Office Packages (including Word and Excel)
• We would love to hear from you if you are a process-minded, adaptable and customer focussed individual, who can contribute effectively to operational improvements while building positive relationships both internally and externally.

• Accurately assess and evaluate ‘complex’ claims, including policy liability, reserve calculations, and settlement values.
• Efficiently handle incoming call enquiries.
• Deliver a professional service to customers at all times.
• Identify and respond to complaints or customer dissatisfaction.
• Effectively prioritize and manage your workload.
• Continuously develop technical knowledge and expertise.
• Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
• Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.
• Claim handling experience, preferably from within a Broker or Insurance Office preferred
• Customer services experience demonstrating a professional standard in customer care.
• Experience of prioritising and working to SLAs.
• Strong listening & communication skills with experienced in MS Office Packages (including Word and Excel)
• We would love to hear from you if you are a process-minded, adaptable and customer focussed individual, who can contribute effectively to operational improvements while building positive relationships both internally and externally