Job Description:

WHAT YOU’LL BRING

We’re looking for someone who has these abilities and skills:

REQUIRED SKILLS AND ABILITIES:

• Experience in dealing with Employers’, Public and/or Product Liability claims from cradle to grave.
• Policy wording interpretation and coverage analysis
• Knowledge of the MOJ Claims Portal preferable, but not essential
• Knowledge of Global Programs preferable, but not essential
• Ability to prioritise tasks and responsibilities
• Confident and effective communication skills, both written and spoken

DESIRED SKILLS AND ABILITIES:

• Be Accountable - Prepared to seek guidance and/or authority when uncertain
• Innovative – Ability to find soluctions
• High level of numeracy and an attention to detail
• True commitment to achieving excellence

WHO WE ARE

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com

What will your essential responsibilities include?

• Managing a portfolio of Public & Products Liability claims, as well as Employers’ Liability claims, up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Liaison with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility.
• Ensuring all claims are reserved wherever possible, within the company guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries and other internal departments as required.
• Providing guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
• Effective diary management of all claims through use of a diary system, will allow handlers to review their claims every 90 days.
• Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy.
• Attending audit performance discussions with the key partners, ensuring that action points are tackled quickly and effectively. Proper oversight is critical.
• Working with Offshore / Shared Services to ensure delivery of the expected service, looking for ways to enhance and supplement the support we receive.
• Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinion on the risks and businesses that we write.
• Preparing for and presenting large claim activity to the Management / Leadership team.
• Assisting Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write.
• Liaising with Brokers / Co-insurers / other Defendants as and when required.
• Manage all Litigated cases effectively and within company practices and expectations. Handlers will always be in control of the claim.
• Engaging and volunteering on project groups when required to facilitate business improvement or product enhancement, where necessary
• Managing static and inactive claims across the wider team as required.
• Analysing data sets to expose outliers and anomalies as part of the performance management regime.
• Actively participate in Underwriting and Global Lesson learned processes when policy coverage issues may arise.

You will report to the Assistant Claims Manager/Claims Manager.