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If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site

ABOUT THE ROLE

As a Claims Representative II, Auto, you will assist customers who have experienced an automobile loss, disrupting their daily routines, such as dropping children at school, commuting to work or school, or completing tasks with commercial vehicles.
By demonstrating empathy, care, strong listening skills, and organizational prowess, you will guide them through the process to quickly and efficiently get them back on track.
If you are passionate about helping others and thrive in fast-paced, diverse, and inclusive environments where support and encouragement abound, this opportunity is perfect for you! We are looking for creative, customer-focused individuals with over a year of experience in Auto Adjusting to join our expanding team.

WHAT YOU WILL DO HERE:

• Collaborate with the customer, appraisers, vendors and other key players to investigate claim details and gather information or documentation in order to make decisions to move claims forward to closure in a timely manner
• Analyze the information gathered, interpret insurance policy wordings, determine coverage, liability and assess damages for the purpose of indemnity
• Maintain meaningful and timely communication with the customer via text, email and telephone
• Identify process improvements, provide solutions and/or recommendations to improve efficiencies and drive change to ensure effortless customer experiences
• Demonstrate commitment to continued learning and being curious, keeping your finger on the pulse of market trends, including but not limited to, legislative changes to auto coverage within in each provincial jurisdiction
• Adapt quickly to new & enhanced system/IT technologies or process improvements

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique