Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
We’re looking for a skilled and customer-focused Claims Adjuster II to join our Team!
This role is responsible for managing a wide range of auto damage claims with moderate complexity. This includes both drivable and non-drivable losses, as well as unlisted driver claims where no escalation criteria are triggered. The role requires strong technical knowledge, customer service skills, and the ability to recognize when files must be escalated. The role offers continuous development opportunities with 5–10% of assigned files considered stretch files to support professional growth.
What you’ll do…

EDUCATION & EXPERIENCE:

• 2–4 years of auto claims adjusting experience.
• Post-secondary education in Insurance, Business, or related field; CIP designation in progress preferred.

TECHNICAL SKILLS & KNOWLEDGE:

• Proficient understanding of auto claims processes, vendor collaboration, and cost control measures.
• Familiarity with claims management systems and digital file documentation tools.

COMPETENCIES:

• Strong decision-making and investigative abilities.
• Excellent verbal and written communication skills.
• High attention to detail and organizational skills.
• Customer-first mindset with professional and empathetic communication.

What’s in it for you…

• Join a Supportive Team: Be part of a collaborative, high-performing team that values knowledge sharing, mentorship, and celebrating wins together.
• Comprehensive Total Rewards: Enjoy a competitive compensation package, including health and wellness benefits, pension plan, paid time off, and more.
• Make an Impact: Play a key role in helping customers navigate challenging situations with empathy and expertise.
• Inclusive Culture: Work in an environment that embraces diversity, equity, inclusion, and belonging

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned

Please refer the Job description for details