Claims Admin at Chubb

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Task Management, Communication, Customer Service, Organization, Adaptability, Quality Assurance, Confidentiality, Claims Administration, Microsoft Office Suite, Claims Management Software, Independent Work, Collaboration, Claims Handling, Administrative Support, Voice Process

Industry

Insurance

Description

The primary role of this position is to support Claims Adjusters located in North America by completing various tasks as instructed. The Claims Admin (FNOL Handler) will be responsible for a range of activities, including receiving and registering claims, reviewing insurance policies, documenting claims, and coordinating with adjusters, keeping detailed record of claim-related interactions for compliance and future reference and ensuring that all work is completed accurately and efficiently. This role is also responsible for providing exceptional support to customers through inbound calls. The Claims Admin FNOL role will assist customers with inquiries related to filing claims, submitting new claims, understanding claim requirements, and checking the status of their claims. Key Responsibilities: Receive and Register Claims: Handle incoming claims from policyholders via phone, email, or online portals, ensuring all necessary information is collected. Gather Information: Ask relevant questions to obtain detailed information about the loss, including circumstances, involved parties, and any immediate actions taken. Document Claims: Accurately record all details of the claim in the claims management system, ensuring compliance with company policies and procedures. Assess Coverage: Review insurance policies to determine coverage eligibility and inform claimants about their coverage status. Provide Guidance: Educate claimants on the claims process, including required documentation and next steps. Coordinate with Adjusters: Collaborate with claims adjusters and other team members to facilitate the investigation and resolution of claims. Maintain Records: Keep detailed and organized records of all claims interactions and documentation for future reference and audits. Customer Service: Deliver exceptional customer service by addressing claimant inquiries, resolving issues, and providing timely updates on claim status. Ensure the quality of work is achieved by adhering to established standards and procedures, conducting self-reviews, and seeking feedback when necessary. Collaborate with team members and other departments and raise any issues or challenges encountered to ensure a smooth workflow throughout the claims process. Stay informed about company policies, procedures, and industry regulations to ensure compliance in all tasks performed. Participate in training and development opportunities to enhance skills and knowledge related to claims handling and customer service. Pass all certification exams in various trainings attended.

Responsibilities

The primary role involves supporting North American Claims Adjusters by receiving, registering, and documenting claims, reviewing policies for coverage, and coordinating claim resolution activities. This position also requires providing exceptional customer support by handling inquiries related to filing, requirements, and status updates for new and existing claims.