DVA CLAIMS ADMINISTRATION

2 x permanent full-time
$70-$85k per annum, negotiable, plus superannuation
Canberra based, with hybrid working arrangements
An opportunity to make a difference in the lives of veterans and their families, while enjoying flexible work arrangements, growth opportunities, and a supportive team environment.

ABOUT US

Australian Veteran Advocacy is a growing business that supports veterans through the identification, submission and management of workers’ compensation claims through the Department of Veteran Affairs.
Founded in 2022 by an Australian Army veteran, we have a holistic and ethical approach to advocacy and seek to be a provider of choice for advocacy services.
The business’s ways of working are well established, with a strong cross-trained team committed to achieving the best possible outcomes for veterans and their families through a tailored, hands-on service.
Please refer to our website for further details about the business and our approach to veteran advocacy: https://www.australianveteranadvocacy.com.au

THE IDEAL CANDIDATE

The ideal candidates will be responsive to training, collaborative, adaptable, and comfortable dealing with a high volume of emails.

• Familiarity with computers and competency with Microsoft Windows and the Office environment is essential.
• A thorough understanding of musculoskeletal conditions will be very highly regarded, and experience or familiarity with military ranks, roles and careers advantageous, though not essential.
• An example of a model candidate might be a former nurse or medic seeking a sedentary role.
• Candidates should be aware there is frequently a support dog in the office.
• These roles are based in Canberra, Australia, and you must have full work rights.

Both roles will involve a wide range of client engagement and claim management activities, including email management, CRM entry, client communications and claim documentation and processing, with a mix of routine and more complex tasks. Most client communication is via email, however there is a shared call queue and the need to liaise with clients, third-party providers and DVA via telephone.
One role involves more general administration duties, while the other has a specific focus on preparing online claim submissions based on medical reports and service records.
Candidates are invited to express a preference for either role, but cross training is also practiced across the team.