At CareCo, we make every day easier for people.
As the UK’s leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them. A career at CareCo is about being part of a team that helps to achieve that.
As a Claims Administrator at CareCo, you’ll be responsible for managing insurance claims from start to finish, ensuring each one is handled efficiently, accurately, and in line with our established processes. You’ll liaise with external insurers and internal teams alike, working collaboratively to deliver a professional and high-standard claims service.
This role is full-time, covering 40 hours over a Monday to Friday week, based out of CareCo’s Braintree site. This fixed-term position lasting until October 2026.

WHAT QUALIFICATIONS & SKILLS ARE REQUIRED OF ME?

• GCSE Grade 4 English or above.
• Computer literate with proficiency in Microsoft Office Suite.
• Previous experience in customer service, warranty administration, or a related field.
• Excellent communication skills, both verbal and written with the ability to interact effectively with colleagues and external companies, as well as customers.
• Proficiency in using relevant software and customer relationship management (CRM) software would be desirable.

• Open and manage insurance claims using CareCo’s CRM software, including setting up new customer accounts when needed.
• Liaise with policyholders to confirm claim details and arrange callouts based on location.
• Review callout reports and raise quotes/orders for parts and labour for policy provider authorisation.
• Communicate claim updates and decisions to customers and policy providers throughout the process.
• Close claims upon completion, ensuring invoices and satisfaction forms are processed correctly.
• Keep customers informed on part delays and ETAs.
• Process third-party parts orders.
• Raise and manage warranty claims with UK suppliers, providing evidence and supporting compliance improvements.
• Handle queries promptly via email, calls, and CRM activities.
• Generate regular reports and stats as required by the Senior Leadership Team.
• Support the Warranty Department during peak times and holidays, and assist other teams where needed to support smooth operations.