About the Role
Rainbow Restoration is seeking a highly organised and proactive Claims Administrator / Claims Handler to join our team in Draperstown. This is a dynamic position with varied responsibilities — no two days are the same. The role involves overseeing the entire claim cycle, from scheduling site visits and managing diaries to costing claims and issuing invoices.
Working closely with colleagues, technicians, insurance clients, and customers, you will play a key role in ensuring claims are handled efficiently, professionally, and to a high standard. Full training will be provided.

Key Responsibilities

• Manage and coordinate the full claim lifecycle, from first notification to invoicing
• Handle diary management and schedule site visits
• Liaise with customers, technicians, loss adjusters, and insurance companies via telephone and email
• Ensure accurate claim costing and timely processing of documentation
• Prioritise tasks effectively to meet deadlines in a fast-paced environment
• Maintain accurate records and support the wider team as needed

What We’re Looking For

The ideal candidate will be:

• Comfortable working independently as well as part of a small, supportive team
• Conscientious, reliable, and motivated to deliver high-quality work
• An excellent communicator with a professional telephone manner
• Able to work under pressure and manage competing priorities
• Proficient with IT systems and confident using Microsoft Office applications
• Willing to learn technical aspects of our services to build deeper knowledge
• Experienced in administration or claims handling (preferred but not essential)
• Familiar with work planning and allocation (an advantage)

What We Offer

• Hours: Monday – Friday (exact times to be agreed at interview)
• Salary: Competitive and dependent on experience
• Training: Full role-specific training provided
• Environment: Supportive team culture with opportunities to grow your skills

Job Types: Full-time, Part-time, Permanent
Pay: From £25,000.00 per year
Expected hours: 20 – 40 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In perso

• Manage and coordinate the full claim lifecycle, from first notification to invoicing
• Handle diary management and schedule site visits
• Liaise with customers, technicians, loss adjusters, and insurance companies via telephone and email
• Ensure accurate claim costing and timely processing of documentation
• Prioritise tasks effectively to meet deadlines in a fast-paced environment
• Maintain accurate records and support the wider team as neede