CLAIMS ADMINISTRATOR - WELLINGTON

• Fixed Term or Secondment opportunity until 19th December 2025
• Wellington based
• Salary range: $55,440.00 - $66,410.00

SKILLS AND EXPERIENCE

To be successful in this role you will have:

• An inquisitive disposition, enjoy problem-solving and research.
• Competence in the Microsoft Office suite.
• Adaptability to learn and move between a range of records management processes and systemsthe ability to prioritise multiple tasks in a busy and evolving environment with competing internal demands.
• A thorough and careful approach to keeping multiple registers up-to-date.
• Familiarity with the use and function of electronic document management systems (edrms).
• Understanding of appropriate and respectful handling of sensitive personal information.
• Demonstrated experience of anticipating and resolving problems through sound risk management analysis, sometimes with limited information.
• A strong focus on attention to detail.
• The ability to assess complex information and present a clear and succinct analysis of it both in oral and written form.
• Well-developed interpersonal skills.
• Resilience and self-care when exposed to sensitive or distressing information.
• The ability to demonstrate empathy and understand client needs, concerns, and priorities.

POSITION DESCRIPTION

A copy of the position description can be found here: Claims Administrator, Historic Claims
Please note: this role’s focus is predominantly on Records Support & Information Management. General office administrative/secretarial work is minimal.

ABOUT THE ROLE

The purpose of the role is to provide records management support to the Historic Claims team. The primary focus is on search, retrieval, description, and management of historical files. The role includes digital and physical file management, database querying and maintenance, preparing documents, processing correspondence, and other administrative duties that support best possible outcomes for claimants. The role does not require direct interaction with claimants.

To be successful in this role you will have:

• An inquisitive disposition, enjoy problem-solving and research.
• Competence in the Microsoft Office suite.
• Adaptability to learn and move between a range of records management processes and systemsthe ability to prioritise multiple tasks in a busy and evolving environment with competing internal demands.
• A thorough and careful approach to keeping multiple registers up-to-date.
• Familiarity with the use and function of electronic document management systems (edrms).
• Understanding of appropriate and respectful handling of sensitive personal information.
• Demonstrated experience of anticipating and resolving problems through sound risk management analysis, sometimes with limited information.
• A strong focus on attention to detail.
• The ability to assess complex information and present a clear and succinct analysis of it both in oral and written form.
• Well-developed interpersonal skills.
• Resilience and self-care when exposed to sensitive or distressing information.
• The ability to demonstrate empathy and understand client needs, concerns, and priorities