e’re looking for motivated individuals with excellent communication and customer service skills to join our Customer Care Team. If you’re passionate about helping people, quick to problem-solve, and ready to learn, we want to hear from you!
What You’ll Be Doing
- Handling First Notification of Loss (FNOL) communications and logging key claim details accurately
- Providing empathetic and professional support to customers involved in road traffic incidents
- Assessing Windscreen claims in line with policy terms and internal procedures
- Resolving logistical issues proactively to avoid complaints
- Communicating with external partners and internal teams to process claims efficiently
- Identifying opportunities for third-party intervention to minimise claims costs
- Working towards agreed service levels and key performance indicators (KPIs)
What We’re Looking ForEssential:
- Excellent communication (phone/email) and customer service skills
- Naturally empathetic with a calm, reassuring approach
- Confident IT skills and ability to learn new systems
- Organised, detail-focused, and able to prioritise tasks effectively
- Positive, can-do attitude and a self-motivated work ethic
Preferred:
- Problem-solving ability in fast-paced situations
- Decision-making confidence
- Team-oriented mindset
- Passion for growing within the insurance industry
Perks & Benefits
- Company pension scheme
- Private health insurance
- Health Assured – Employee Assistance Helpline
- 25 days annual leave
- Hybrid working subject to probation
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Key Personal Skills Required
- Ability to organise workload, under pressure, whilst meeting tight deadlines.
- Ability to work on own initiative.
- Good working knowledge of the Microsoft Office package, including Excel.
- Effective investigation and negotiation skills.
- Effective communication skills, written and verbal, demonstrated by experience liaising with internal and external stakeholders.
- Ability to develop and maintain solid working relationships with both internal and external stakeholders.
Join us in Witham, Essex – conveniently located with great transport links and close to local shops. If you’re ready to make a difference in the lives of our customers, apply today!
Job Types: Full-time, Permanent
Work Location: Hybrid remote in Witham CM8 3E
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