JOIN SUNCORP GROUP AND MAKE A DIFFERENCE IN PEOPLE’S LIVES!

Are you passionate about positively impacting the lives of individuals and the communities they call home? At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We’re looking for a dedicated individual to join us as a Claims Advisor based in Newcastle, offering a flexible hybrid working model after the training period.

WHAT YOU’LL BRING:

• Experience that Counts: Whether you have experience in Workers Compensation claims, portfolio claims management, or call centre operations, we’re looking for individuals who can deliver results. A Psych background would be highly desirable.
• Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
• Effective Communication: Show exceptional listening and communication skills in a high-volume work environment. Build rapport with customers and demonstrate genuine compassion.
• Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
• Resilience: Exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.
• Bonus Points: Allied Health or Psych experience would be highly regarded.

WHY YOU’LL LOVE WORKING WITH US

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If you’re looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people’s lives and communities.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Lisa.scanlon@suncorp.com.au for a confidential conversation.
Chase the Sun, apply online today! Your future at Suncorp Group awaits!
Advertised: 11 Apr 2025 AUS Eastern Standard Time
Applications close: 23 Apr 2025 AUS Eastern Standard Time
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• Empower Individuals: Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
• In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
• Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
• Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
• Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.