At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft is hiring a Claims Advocate to join our risk management team. We’re changing both transportation and insurance here at Lyft! Our insurance solutions are revolutionary, innovative, and evolving.

EXPERIENCE:

• 10+ years of coverage and litigation and claims management, with an emphasis on auto liability
• Commercial auto experience preferred
• Experience evaluating and negotiating large loss casualty claims valued from $100K - $250K
• Strong jurisdictional knowledge and litigation claim management experience.
• Claims auditing/examination experience preferred
• Proven experience working at an insurance company in a multi-state environment, a self-insured entity, or a third party administrator
• Current multi-state all lines adjuster license
• Working toward AIC or some similar claims designation.
• Deep technical claims and legal knowledge, experience with RMIS systems a plus
• Highly organized, analytical and comfortable in high volume claims environment
• Empathetic and sensitive to our community while executing on assigned tasks
• Able to operate with high standards, integrity and with impeccable judgment
• Excellent listening, communication, verbal, and writing (documentation) skills

• Oversee assigned claims within predetermined threshold and/or geography
• Effectively oversee claims in accordance with established claims handling strategies
• Ensure timely and appropriate reporting and evaluation of claims
• Work directly with Insurance Companies and Lyft Partners to investigate and expedite claims
• Assure the establishment and maintenance of adequate and accurate reserves
• Monitor reserve changes and settlement requests and provide documented rationale to leadership when needed
• Identify and elevate early settlement opportunities
• Determine and report on subrogation potential
• Actively participate and drive results in quarterly claim reviews
• Review police and hospital records; claim notes, photos of property damage to assess adequacy of claim reserving and appropriateness of settlement requests. Suggest varying methods of investigation as needed
• Use RIMS system to optimize tool for claims administration and reporting
• In new litigation matters, obtains facts from TPA’s and Insurers to assist in claim handling.
• Authority commensurate with experience.