Claims Advocate at WAYMO LLC

Mountain View, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

157000.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claim Handling, Triage, Exposure Understanding, Claim Payment, Defense, SLA Oversight, Customer Interaction, Strategy Creation, Process Documentation, Auto Liability, General Liability, Complex Claims Investigation, Key Issue Identification, Negotiation, Communication, Inventory Management

Industry

technology;Information and Internet

Description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. At Waymo Insurance, you will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our legal, public policy, safety, security and privacy experts to evaluate and manage risks for the autonomous driving world to come, advising on insurance trends, evaluating and quantifying product liability, auto, cyber and related risks to ensure we build the appropriate risk and insurance frameworks to support and protect our users around the world. We collaborate with our business development, product partnership, strategy and operations teams in the execution of our business plans to ensure the company's interests are well protected from existing, new and emerging risks. We support the legal, policy and regulatory teams as they optimize our exposure in line with our risk appetite through the review of contracts, evaluation and shaping of emerging law and regulation at both the state and federal level. And we anticipate, quantify and mitigate emerging risk by maintaining active relationships and frequent contact with insurance and AV industry partners. In this hybrid role, you will report to a Claims Manager within the Risk & Insurance Team You will: Review and triage claims that are presented against Waymo to understand the exposure, how to respond to those claims and how best to protect Waymo, both through claim handling/payment and defense. Provide oversight to claim handling partners to ensure that claims are handled within SLAs and meet Waymo’s expectations Professional interactions with riders and customers - showing empathy, understanding, and having the knowledge to assist in a variety of situations and manners. Help to create strategies, tools and processes (documenting all) to handle the unique nature of claims in an autonomous vehicle. You have: 7+ years insurance claim experience (preferably in Auto Liability and General Liability) Experience working on claim projects and both creating and documenting claim processes but also identifying bottlenecks in processes and being able to escalate and/or provide recommendations for enhancement/improvement. Experience relative to claim handling, to include, but not be limited to the ability to investigate and triage complex claims, with key issue identification skills, and claim evaluation and negotiation skills. Advanced communication skills which are critical to building consensus across areas of influence (external and/or internal relationships), team, and/or matrix environment. The ability to manage a large inventory of claims, maintain SLAs and provide oversight to claim handling partners (whether carriers, TPAs, or otherwise). We prefer: Experience with US and International markets CPCU, AIC and/or SCLA Travel requirements Minimal to none The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $125,000—$157,000 USD

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Responsibilities

The Claims Advocate will review and triage claims against Waymo to assess exposure, determine response strategies, and protect the company through claim handling and defense. This role also involves providing oversight to external claim handling partners and helping to develop strategies and processes unique to autonomous vehicle claims.