Are you, attentive, organized, and passionate about helping businesses navigate complex processes? Join our team as a UI Claims Analyst and play a key role in supporting our clients through unemployment insurance claims process—all from the comfort of your home.

TOOLS/SOFTWARE REQUIREMENTS:

• Microsoft Applications
  Additional Information

It would be great if you also: (Collaborative – Collaboration skills including with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities

• Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, navigate setbacks, looks for high levels of activity and demonstrate a fierce commitment to challenging status quo
• Collaborative – Collaboration skills including with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, navigate setbacks, looks for high levels of activity and demonstrate a fierce commitment to challenging statu

• Audit and update claim response templates for accuracy and effectiveness.
• Communicate with clients to gather documentation.
• Draft and submit responses to new claims
• Track claim outcomes and identify trends.
• Analyze claim success rates.
• Report on volume and outcomes to leadership.
• Identify opportunities to improve claim handling processes.
• Advise clients on appeal options.
• File appeals and confirm hearing schedules.
• Analyze appeal outcomes and identify patterns.
• Recommend improvements to appeal strategies.
• Schedule check-ins or coaching sessions with clients.
• Share best practices and process improvement suggestions.
• Evaluate client satisfaction and engagement.
• Ensure all submissions meet regulatory standards.
• Stay updated on changes in state agency requirements.
• Identify opportunities to promote Experian’s services during client interactions.
• Share feedback from clients that could inform product development.
• Collaborate with marketing or product teams on outreach efforts.

It would be great if you also: (Collaborative – Collaboration skills including with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities

• Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, navigate setbacks, looks for high levels of activity and demonstrate a fierce commitment to challenging status quo
• Collaborative – Collaboration skills including with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, navigate setbacks, looks for high levels of activity and demonstrate a fierce commitment to challenging status

About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Experience and Skills