Delivery Regular Virtual, Illinois, United States of America Posted on:08/07/2025 Job ID:R-35399
Are you looking for a new opportunity with a goal-oriented team?

REQUIREMENTS

• Possess relevant work experience or bachelor’s .
• Able to translate concepts to client requirements that drive technological and process solutions to meet client needs.
• Possess 2 years of experience in client management and project management both onsite and virtual.
• Demonstrate analytical, problem-solving, management, coaching and organizational skills.
• Possess Excellent oral, written, and interpersonal communication skills. Able to facilitate effective conversations with internal and external clients.
• Able to persuade, influence, and negotiate (must have a track record of influencing indirect parties to accomplish client objectives).
• Possess 1 or more years coaching experience and leveraging work through others.
• Possess 2 or more years of health and/or retirement benefits administration experience.
• Possess experience in claims and appeals management.

EQUAL OPPORTUNITY POLICY STATEMENT

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :

DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Please do not use generative AI tools during the application process. We aim to understand your genuine interest in our company without the use of generative AI systems, and we also want to evaluate your non-generative AI assisted communication skills. Any use of generative AI tools in violation of this request may result in disqualification from consideration for the position.
Under Department of Labor Regulations (29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act

In an effort to avoid job scams, please keep in mind the items below in regards to opportunities at Alight Solutions.

• We do not make offers without interviewing
• We do not ask for security deposits on equipment
• We do not send checks through the mail or request payments through Western Union
• We do not ask for bank account numbers

Our Story
Alight is a leading cloud-based human capital technology and services provider for many of the world’s largest organizations and over 35 million people and dependents. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more about the Alight Benefits Advantage™ at alight.com.

ABOUT THE ROLE

The Client Manager is the main point of contact for Alight clients with the claims and appeals service. The Client Manager is also responsible for ongoing delivery and ad hoc projects for their clients. They lead services, provide consulting, and manage requirements to ensure client satisfaction. This role demands dedicated focus on exceptional service delivery and nurturing client relationships.

RESPONSIBILITIES

• Serving as the main point of contact for both internal and external clients and partners. Responsibilities include implementation and ongoing delivery of claims and appeals services. Effective communication and understanding of claims and appeals and related processes are essential.
• Developing a solid understanding of our technology solutions to reduce client and customer effort. Supports the implementation of system enhancements and updates.
• Assisting with the testing and validation of platform functionality for new and transitioning clients.
• Working seamlessly with a global team of colleagues across administration and customer care.
• Acting as the subject matter expert for all service specific and common client requirements. Accountable for requirement changes and documentation.
• Leading internal and external meetings for ongoing delivery and projects, including stewardship reports.
• Managing the delivery of client reporting including non-standard client reporting needs, financial, and operational reports.
• Tracking proper investigation through a variety of information sources to draw conclusions. Able to identify when to escalate to leadership.
• Reviewing escalated or highly sensitive cases as needed. Supports the claim processing review team by providing feedback on colleagues’ research and determination notices.