ABOUT YOU

We’re looking for someone with exceptional attention to detail and a solid understanding of claims management practices, ideally in Third Party Property and Personal Injury, and Motor Vehicle Accident Claims.
You’ll bring strong investigative and problem-solving skills, along with the ability to maintain confidentiality in sensitive matters.
As a natural communicator, you’ll be confident in building quality working relationships with a variety of stakeholders and negotiating outcomes within tight deadlines.

• Liaising with Council’s insurance providers and key internal stakeholders to ensure claims are settled appropriately.
• Undertaking investigations and compiling information to be provided to the insurer.
• Managing Right to Information (RTI) responses for the department, in collaboration with our Legal Services team.
• Overseeing Motor Vehicle Infringement Notices – contacting the responsible team member and liaising with TMR to assign appropriately.
• Responding to customer requests requiring further action, including triaging and allocating to the relevant areas.
• Managing repair requests through internal and external providers – investigating damage, identifying third parties and initiating financial recovery actions