JOIN PRIMO – WHERE SERVICE MEETS SOLUTIONS

Do you take pride in helping customers and solving problems with efficiency and empathy? Primo is seeking a reliable and customer-focused Claims & Parts Analyst to handle inquiries related to damaged products. You’ll play a key role in maintaining our brand’s reputation by ensuring customer concerns are addressed with care and accuracy.

WHAT YOU’LL BE DOING

• Serve as the first point of contact for customers with issues related to defective or incomplete product orders.
• Respond to client inquiries via email and phone in a timely, professional manner.
• Process claims and initiate replacement part orders accurately.
• Maintain detailed records of customer interactions, orders, and solutions provided.
• Coordinate with internal teams to follow up and ensure timely resolution of client concerns.

WHAT YOU BRING TO THE ROLE

• 3–5 years of experience in customer service or a similar role (claims/parts handling an asset).
• Excellent written and verbal communication skills in both English and French.
• Proficient in Microsoft Office.
• Strong attention to detail, time management, and follow-through.
• Self-motivated and capable of working independently, while also being a strong team player.
• Positive, solution-oriented attitude with a passion for helping customers.