Claims and Performance Manager at Dyson

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claim substantiation, Test method development, Scientific research, Regulatory compliance, Data analysis, Risk assessment, Project management, Technical reporting, Strategic planning, Stakeholder management, Product testing, Personal care testing, Household care testing, Microsoft Office, Excel, PowerPoint

Industry

electrical;Appliances;and Electronics Manufacturing

Description

About The Role: We are seeking a suitable candidate for a 6-month fixed term role in our Claims and Performance team at Dyson. The incumbent will work closely with our Commercial, Research, Design, and Development (RDD), Regulatory, and Legal teams to develop appropriate test methods and capability that support our claims ambitions, using labs within and outside of Dyson. They travel to supervise consumer trials and are involved in novel research with contract and academic partners to evidence new claims, ensuring that Dyson can defend all its performance claims, treading the line between compelling claims that sell products and differentiate us from our competitors, whilst having persuasive, comprehensive data to support advertising. They conceive and execute novel research with contract and academic partners to evidence new claim avenues. We're committed to our campus culture and don’t look to offer a regular hybrid working arrangement. This helps us to achieve the spirit of Dyson – collaboration, creativity, and inventiveness – in our inspiring, social, and dynamic workspaces. As a Claims and Performance Manager at Dyson, you will ensure that we have robust and durable scientific evidence before making any statements about our product performance to the world, with a focus on new products in our beauty category. Your responsibilities include overseeing claims, methods, testing, and evidence for one or more Dyson product categories. You will develop claim substantiation strategies, collaborate with RDD to fine-tune product specifications and validate test methods. Additionally, you will represent Dyson at international standards working groups, assist local market teams in designing region-specific research, and coach commercial managers on advertising requirements. Identifying new endorsement opportunities, commissioning external test houses, and delivering accurate reports will be part of your role. You will also provide technical expertise in legal discussions and represent Dyson as an expert witness. About you: Degree-qualified scientist with 5+ years' experience in personal care and household care testing and claims Highly technical, understanding the impact of regulations and test metrics on advertising claims Analytical with strong numeracy skills, able to scrutinize claims and identify potential challenges to the validity of Dyson's advertising Demonstrates the ability to design, organize, and execute comprehensive test plans that consider multiple variables and complex technical factors. Possesses a strategic mindset to ensure all relevant scenarios, potential risks, and dependencies are accounted for, enabling robust validation of products, processes, or claims. Provides clear and well-documented risk assessments to the business, particularly in relation to technical data and claims substantiation strategy. Proactively identifies potential risks, communicates their impact, and advises on mitigation plans to support informed business decision-making. Strategic thinker, identifying opportunities for new test methods and concepts that benefit our product categories and influence industry standards Ability to connect internal technical developments, standards, and legal challenges Engaging, influential, and professional communicator, capable of challenging opinions and providing clarity to both technical and non-technical audiences Excellent organizer, planner, and self-starter, adept at prioritization and communication across all business levels Ideally, experience and knowledge of domestic appliances Proficiency in Microsoft Office, particularly Excel and PowerPoint Willingness to relocate as the role may require global mobility Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

Responsibilities

The Claims and Performance Manager will develop and execute robust test methods to substantiate product performance claims, particularly for the beauty category. They will collaborate with cross-functional teams to ensure all advertising claims are supported by comprehensive scientific evidence and represent the company in international standards working groups.