Core Role & Responsibilities:

• Manage the complete Return Authorization (RAN) process from request through to closure
• Coordinate customer returns and carrier collections
• Manage transport damage, shortage, loss and non-delivery claims
• Gather evidence and submit claims within carrier deadlines
• Track claim progress and maximize recoveries
• Maintain ERP/WMS return records
• Produce KPI reports and trend analysis
• Conduct root cause analysis and implement corrective actions
• Support customer credits and recharge processes
• Drive continuous improvement initiatives
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