Our consulting client is currently seeking a Claims Support Specialist to join their growing team for a 3 month contract opportunity (possibility of extension!). The ideal candidate is a compassionate, detail-oriented professional with previous experience in customer service and data entry, who excels at handling sensitive inquiries and documentation with empathy, discretion, and accuracy in a fast-paced, mission-driven environment.
This is a hybrid position (3 days per week) and is located in downtown Toronto.

QUALIFICATIONS:

• Minimum 1 year of customer service or administrative experience with strong communication and data entry skills.
• Proficient in Microsoft Office and familiar with VOIP or internet-based phone systems.
• Emotionally resilient, detail-oriented, and able to handle sensitive information with discretion.
• Knowledge of Indigenous cultures or languages (e.g., Cree, Inuktitut, Ojibway) is an asset.
  

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Job Type: Fixed term contract
Contract length: 2 months
Pay: $22.00-$23.00 per hour

Application question(s):

• Do you have any insurance or claims experience?
• Are you fluent in French? (Asset, not mandatory)

Work Location: Hybrid remote in Toronto, ON M6N 2T

• Answer incoming calls and inquiries with empathy and professionalism, providing clear, accurate information while maintaining confidentiality.
• Document all interactions thoroughly in the system and escalate high-risk or complex cases as needed.
• Manage and resolve support tickets in a timely, respectful manner, flagging trends or recurring issues for leadership.
• Accurately code and review claims, ensuring completeness, compliance, and sensitivity when handling potentially distressing content.
• Organize and process sensitive documentation securely, maintaining precise records and data entry.
• Communicate claim decisions and next steps clearly across multiple channels while upholding a supportive and neutral tone.
• Attend team debriefings and wellness check-ins to support mental and emotional well-being.