Claims Assistant - AU at DSV SOLUTIONS PTE LTD

Parañaque, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customs Administration, Process Improvements, Email Communication, Customer Service, Team Player, Sustainability, Health and Safety, Performance Metrics, Problem Solving, Attention to Detail, Time Management, Adaptability, Collaboration, Accountability, Documentation, Quality Assurance

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Req Number: 103013 Time Type: Full Time HR Recruitment Specialist: Jereil Pumatong Key Tasks & Deliverables: Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI. Follow the SOP with the steps on how the process of vetting and compiling and/or Customs Administration. Check special instruction to specific customers. Report irregularities as per SOP. Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary. Attend to customer Pre-lodge/customs activities and queries. Sending jobs into pre-lodge/customs. Active participation in project for process improvements Individual Performance to meet/exceed expectations as defined in the SLA Work under the direction of Team Leader/s Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined To be a DSV ambassador. Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy. Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral. To own personal development in line with DSV's performance review process Follow given directions and perform assigned duties. Perform assigned tasks to support DSV and meet its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy. Ensure that day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace Team Player and willing to be assigned on a different team or operating hours should there be a business need. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

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Responsibilities

The Claims Assistant is responsible for checking daily workloads, ensuring tasks are prioritized and completed within KPIs. They will also handle customer queries and participate in process improvement projects.