REQUIREMENTS:

• Claims, Typing, Excel and Phone Etiquette.

QUALIFICATIONS:

Education & Licensing - High school diploma or GED required.
Experience - Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.

SKILLS & KNOWLEDGE:

Excellent oral and written communication.
PC literate, including Microsoft Office products.
Strong organizational skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.

EXPERIENCE

Not Specified

PRIMARY PURPOSE:

To provide support to the claims staff and to perform other office tasks depending on the client program.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Sets up and enters new claims into claims management system.
Inputs and reviews notes/diaries in claims management system as instructed.
Processes payments.
Processes mail; handles filing, faxing and photocopying.
Reviews, prepares, creates, and/or sends letters, reports, and forms.
Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.
Other activities/projects as assigned including the preparation and distribution of computer reports.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

Performs other duties as assigned.
Supports the organization’s quality program(s).