Why join us?:
DWF are looking to recruit a Claims Assistant to join the Team. This is a great opportunity for anyone wanting to expand their career in legal administration with exposure to internal and external stakeholders working with a supportive and collegiate team..
In this role you will be responsible for the general e-mail inbox and 0800 number, ensuring high levels of service delivery, both internally and externally. To assist Claims Handlers with straight forward tasks and support the management of claims.

Responsibilities:

• To proactively review incoming e-mails and voicemails from a general inbox account considering and taking appropriate actions ensuring compliance with service level agreements
• To support Claims Handlers with tasks to enable efficient management of their workloads
• Undertake data input exercises where instructed to assist with the production of accurate management information for the Client
• To work flexibly in adjusting to changes in priority of workload;
• Achievement of individual KPI’s and contribution to team performance at a high level, including financial and non-financial measures where applicable;
• To research solutions to problems/issues on cases / projects to develop your own technical knowledge;
• Generate ideas for implementation which develop new ways of working and challenge the status quo;
• To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case / project;
• Full engagement in the Firm’s Performance Review cycle;
• To demonstrate the Firm’s Winning Behaviours, delivering a commitment to the firms values and CSR agenda.

What will help you succeed in this role? :

• To proactively review incoming e-mails and voicemails from a general inbox account considering and taking appropriate actions ensuring compliance with service level agreements
• To support Claims Handlers with tasks to enable efficient management of their workloads
• Undertake data input exercises where instructed to assist with the production of accurate management information for the Client
• To work flexibly in adjusting to changes in priority of workload;
• Achievement of individual KPI’s and contribution to team performance at a high level, including financial and non-financial measures where applicable;
• To research solutions to problems/issues on cases / projects to develop your own technical knowledge;
• Generate ideas for implementation which develop new ways of working and challenge the status quo;
• To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case / project;
• Full engagement in the Firm’s Performance Review cycle;
• To demonstrate the Firm’s Winning Behaviours, delivering a commitment to the firms values and CSR agenda