Claims Care Catastrophe Advisor at Youi Pty Ltd
Sunshine Coast, Queensland, Australia -
Full Time


Start Date

Immediate

Expiry Date

14 Sep, 25

Salary

0.0

Posted On

15 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Insurance

Description

As part of this Claims team, you will speak with Youi clients at a time they need us the most following a catastrophe, about their Building and Contents. You play a pivotal role in shaping Youi’s reputation and relationships. As the key point of contact for clients and service providers, you’ll apply your strong problem-solving and communication skills to ensure positive claims experiences related to catastrophes.

Responsibilities
  • 6-month contract, onsite at our Sippy Downs office
  • Monday to Friday with set and consistent hours
  • Handle and process insurance claims related to catastrophic events, ensuring accuracy and efficiency
  • Communicate in a compassionate and professional manner, providing support and guidance
  • Investigate and assess the damage, loss, or injury to determine coverage and liability
  • Collaborate with internal teams, adjusters, and external partners to facilitate the claims resolution process
  • Keep detailed records and documentation of claims activities and communications
  • Maintain up-to-date knowledge of insurance policies, regulations, and industry trends
  • Provide timely updates to customers on the status of their claims
  • Ensure compliance with company policies, procedures, and ethical standards
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