REQUIRED QUALIFICATIONS AND SKILLS

• Minimum 2 years in a customer service environment, or equivalent experience.
• Fluent English spoken and written.
• Excellent ability to communicate effectively in written and spoken formats.
• Strong attention to detail.
• Independent – ability to work within given parameters with minimal oversight from

management.

• Ability to type at least 25-30 WPM.
• Familiarity with web-based programs and Office suite of products.
• Strong negotiation skills.
• Ability to multitask.
• Positive attitude.
• Strong collaboration skills.
• Able to work from 9 am PST to 5 PM PST.
• Completion of Automotive Technician certification course or equivalent experience in the

Automotive field

• Strong mechanical knowledge *Preferred.

1275 North Service Road, Suite 605
Oakville, Ontario L6M 2W2

Compensation and Benefits

• Remote work
• Competitive salary
• Ongoing training and development in claims administration and automotive knowledge
• Opportunities for growth within a leading Canadian protection program provider
• Collaborative, supportive team environment

Workwol

• Review and respond to Customer inquiries submitted by email regarding claims

initiations and general coverage questions.

• Providing the best-in-class service experience to all our customers – internal AND

external.

• Respond to email and phone inquiries from contract holders, dealerships, and repair

facilities.

• Build claims in our Claims portal based on the emails submitted. Upload pictures or

invoices and notify adjusters of the actions made.

• Prepare claims for review by an Adjuster for Approval.
• Provide insight into possible department and product enhancements.
• Seek opportunities for process improvements.
• Assist in building SOP’s based on process improvements.
• Take part in various projects as required by management.
• Manage case load for prompt follow ups on Pending Claims.
• Stay current on new products.
• Liaise with multiple departments for customer and dealer satisfaction.
• Any other duties deemed appropriate by the Claims Manager