Claims Consultant at Allianz Global Corporate & Specialty SE

Fremantle, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Attention to Detail, Decision Making, Conflict Management, Organizational Skills, Technical Knowledge, Relationship Building, Proactive Approach, Emerging Technologies, Insurance Knowledge, Legislative Compliance, Time Management, Customer Experience, Boating Knowledge

Industry

Financial Services

Description

Claims Consultant - Club Marine | Fremantle WA Full-time permanent opportunity with great staff benefits Hybrid and Flexible working arrangements As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers. Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone. What if you could put the customer at the heart of everything you do? We are currently seeking an energetic and passionate individual to join our National team as a Claims Consultant. Working in a team of Claims Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in customer service. As a Club Marine Claims Consultant, you'll be there to assist our customers when they need us most. You will demonstrate strong problem-solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to every customer. You'll be responsible for: Processing all incoming insurance claims in accordance with legislative requirements Provide timely and effective responses to customer enquiries Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience Deliver consistent and appropriate high level of customer service at all touch points Important to your success: Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base Technical knowledge of relevant lines of insurance and associated legislation Excellent verbal and written communication skills Proactive approach to problem solving with strong decision-making capabilities Ability to recognise, avert, manage, and escalate conflicts High attention to detail by completing tasks with thoroughness and accuracy Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands General knowledge of Boats will be highly regarded A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Responsibilities

As a Claims Consultant, you will process incoming insurance claims and provide timely responses to customer inquiries. You will develop customer relationships and ensure a positive customer experience.