Claims Consultant - General Liability at Gallagher

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, General Liability, Public Liability, Professional Indemnity, Litigated Claims, Non-Litigated Claims, Policy Interpretation, Indemnity Advice, Liability Assessment, Quantum Assessment, Reserving, Settlement, Stakeholder Liaison, Fraud Identification, Recovery Identification, Customer Service

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Your Role Gallagher Bassett are searching for an experienced General Liability Claims Consultant to join our current high performing General Liability team. You'll collaborate with government agencies, solicitors, lawyers, third parties and internal and external stakeholders working on both litigated and non-litigated claims in a dynamic and impactful role! The position will be offered on a permanent full-time basis with a hybrid approach of WFH and in our Sydney CBD office. How you'll make an impact Your responsibilities will include: Managing a portfolio of General liability (litigated and non-litigated) claims end to end Interpreting public liability and professional indemnity policy wordings and apply accurately Providing advice to insured clients on indemnity, liability, quantum, reserving and settlement Liaising with various third-party providers including solicitors, loss adjusters, brokers and barristers Settling claims within client service instructions, company guidelines and delegated authority Resolving complaints in accordance with company guidelines and identify potential fraud/recovery indicators for claims where applicable About you We’re interested in hearing from people who possess: A minimum 2 years of Claims experience in public liability and/or professional indemnity claims management Industry specific ANZIIF qualifications (desirable) with a strong exposure to claims involving Third Party Liability Flexibility and receptivity to change Focus on customer / client relationships Excellent customer service, communication, time management, organisation and interpersonal skills PC literacy – Database and Microsoft Office What we can offer you: Flexible work arrangements – including some WFH Paid Parental Leave Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) Reproductive leave Birthday Club - have a day off during your birthday month as a gift from GB! If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

The Claims Consultant will manage an end-to-end portfolio of General Liability claims, both litigated and non-litigated, while interpreting policy wordings and providing expert advice on indemnity, liability, quantum, reserving, and settlement to insured clients. Responsibilities also include liaising with various third parties, settling claims according to guidelines, resolving complaints, and identifying potential fraud or recovery indicators.