Claims Consultant - Group Multi Claims at TAL Life Limited

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Customer Service, Communication, Empathy, Analytical Skills, Legislative Knowledge, Coaching, Mentoring

Industry

Insurance

Description

Company DescriptionCompetitive Salary + Bonus + Annual ReviewsFlexible Work Hours | Hybrid ModelWellbeing Benefits – Mental, Physical & Financial SupportMelbourne CBD Office + End-of-Trip FacilitiesWelcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.Job DescriptionAt TAL, we’re all about people - helping Australians through some of life’s toughest moments. As a Claims Consultant, you will manage a portfolio of life insurance claims across IP/TPD multi funds and related benefits. You’ll play a key role in supporting our customers when they need us most, managing the portfolio with care, empathy, and confidence.In this role you will:A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes. Independently managing a portfolio of TPD and IP claims end-to-endAssess, analyse, calculate and finalise claims paymentsActive engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customerProvide exceptional customer service in accordance with our philosophy, policy and claims proceduresParticipate in case conferences, peer case discussions, and instructing third party service providersContributing to team and company initiatives that make a difference to our customers and our people.QualificationsSignificant experience managing group life insurance claims assessment, ideally across all products or income protection claims with a DA OR a strong background in managing end-to-end workers compensation claims with an allied health or legal degreeStrong knowledge of legislative, regulatory, and industry frameworks (Life Insurance Code of Practice, Privacy, etc.).Qualification in legal or allied health will be highly regardedExcellent communication skills, with the ability to build trust and manage expectations with multiple stakeholders.A passion for developing others through coaching and mentoringAdditional InformationTAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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Responsibilities

As a Claims Consultant, you will manage a portfolio of life insurance claims across IP/TPD multi funds and related benefits. You’ll provide a best-in-class customer experience and manage claims end-to-end with care and confidence.