Claims Consultant at Nib Health Funds

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail Oriented, Communication Skills, Administration Skills, Client Service, Team Player, Decision Making, Problem Solving, Data Entry, Claims Assessment, Life Insurance, Health Insurance, Travel Insurance, Punctuality, Initiative, Collaboration, Service Excellence

Industry

Insurance

Description

About nib | Ko Wai Mātou Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance. We believe in “challenging the status quo” and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy. Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits: Free health, life, income protection insurance + discounts for family AND fitness incentives. Join a supportive and dedicated team where you can develop and enhance your career Hybrid work environment with the flexibility to work from home and the office An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents Short term incentive programmes About the role | He Aha Te Tūranga Join nib as a Claims Consultant, where you'll play a key role in supporting customer care by accurately processing claims, managing service queues, and building strong relationships to deliver exceptional customer experiences. Efficiently assess claims in line with product terms to minimise risk and ensure accurate underwriting practices by working with the underwriting team. Deliver service excellence by processing claims and correspondence within agreed service level timeframes. Provide professional, courteous, and accurate advice to clients, consistently meeting or exceeding service standards. About you | Ko Wai Koe You are motivated and detail-oriented with strong communication and administration skills, committed to delivering exceptional client service. Your collaborative nature and initiative make you a valuable team player who thrives in a fast-paced environment. Strong decision-making, problem-solving, and client-focused mindset with excellent written and verbal communication skills. Proven ability to deliver accurate data entry and quality service Ideally a background in claims assessment within life, health or travel insurance A reliable team player who shows initiative, punctuality, and a willingness to support others. If you're ready to step into a role that will challenge and reward you daily and provide an opportunity to build on your career, then please apply today! We embrace an inclusive working environment. We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate. Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you. All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment. www.nib.co.nz Who we are nib Group is a trusted international health partner, empowering our members to make better decisions and improve health outcomes through greater accessibility to affordable health services and information. nib Group provides health and medical insurance to over 1.6 million Australian and New Zealand residents. We also provide health insurance to more than 190,000 international students and workers in Australia. In addition, we are Australia's third largest travel insurer and global distributor of travel insurance through our business nib Travel, providing financial protection and assurance to travellers wherever they are in the world Our Purpose Our purpose is your better health. We are a trusted partner in helping our members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

Responsibilities

As a Claims Consultant, you will support customer care by processing claims and managing service queues. You will also build strong relationships to deliver exceptional customer experiences and ensure accurate underwriting practices.