JOB DESCRIPTION

The Claims Consultant is responsible for coordinating and overseeing, managing and negotiating the settlement of the claim. The consultant is accountable for finalising the claim end-to-end and must have knowledge of Commercial and Personal lines products and be able to process motor as well as non-motor claims

SKILL SETS REQUIRED:

· Matric
· NQF Level 4 – Full qualification (short-term insurance) as set by regulation
· Regulatory Examination Level 5 successfully completed
· Minimum 3 years’ claims handling experience (both commercial and personal lines)
· DOFA confirmation from FSCA
· Good verbal and written communication skills
· Negotiation skills
· Client service driven
· Results & detailed orientated
· Interpersonal skills
· Team player
· Good time management skills (planning and organizing)
Job Type: Full-time
Work Location: In perso

· Register claims and appoint assessors
· Manage claims in terms of claims SLA
· Make decision regarding merit – indemnify or not
· Negotiate settlement
· Manage the salvage process (motor & non-motor salvage)
· Detection of fraud and management of fraudulent indicators
· Keep the operational system updated
· Provide thorough and timeous feedback to the relevant parties
· Complaint’s resolution