Suncorp Group is home to some of Australia and New Zealand’s most trusted names in insurance. At Suncorp New Zealand, we’re committed to protecting the wellbeing of Kiwis and being there for the moments that matter. Our purpose is building futures and protecting what matters - it’s at the heart of everything we do.
We’re currently seeking a dedicated and experienced Claims Consultant - Complex Claims to join our team in Auckland on an 8-month contract.
In this role, you will handle more sensitive, technical, or escalated claims that may involve complaints, privacy-related requests, and review by the Claims Review Committee. This is not just about managing a claim, it’s about providing an empathetic, fair, and thorough approach to each customer’s situation while maintaining a strong understanding of policy, process, and regulatory requirements. You’ll be required to communicate clearly and compassionately, especially when delivering difficult messages in writing or over the phone.

• Investigate and manage a portfolio of complex motor claims, including those with complaints or privacy requests.
• Draft high-quality, empathetic written communications including declinature letters and responses to complaints.
• Support review processes such as internal reviews or Claims Review Committee submissions.
• Communicate clearly and sensitively with customers, balancing regulatory obligations with customer-centric service.
• Apply a sound understanding of insurance policy interpretation, legislation and dispute resolution best practices.
• Ensure thorough documentation and adherence to compliance, privacy, and process standards.