The purpose of the Claim Coordinator is to provide education, consultation and guidance to Claimants, Family Members, Third Party Authorized Individuals, Beneficiaries and Financial Advisors on new claims. As the primary point of contact and relationship manager for the claim, the Claim Coordinator acts as the expert liaison between the Organization, Claimants, Beneficiaries, and other key partners utilizing various communication channels, which may include phone, physical mail and/or other electronic communication methods. The Claim Coordinator will serve as a guide to navigate the complexity of the claims process and manages the life cycle of the claim from initial claim submission to claim decision communication. The Claim Coordinator works on behalf of the Claimant, Family Members and Beneficiaries to provide outreach to care providers and other parties to obtain any documentation necessary to support the claim.

• Consistently delivers exceptional customer service experience by acting as a reliable guide and demonstrating proficiency of the claims process for Claimants, Beneficiaries, the Field and interested Third Parties supporting all product lines.
• Handles difficult callers with ease; remains calm and uses appropriate de-escalation techniques as necessary. Adept at navigating through ambiguity with internal and external customers and, can prevent oneself from locking into one way of thinking. Demonstrates flexibility and the ability to adapt quickly
• Uses critical thinking to identify and solve problems, leveraging their skills and resources to address challenges in a flexible environment.
• Capable of working with minimal supervision and is proficient in exercising independent judgement and using acquired knowledge to effectively solve problems.
• Manage the life cycle of each claim to service standards, working closely with Claimants, Family Members, Third Party Authorized Individuals, Beneficiaries, Providers, Financial Advisors, and Examiners by demonstrating an ownership mentality and a sense of urgency to ensure timely claim processing.
• Simultaneously manage communications with Financial Advisors, Care Providers, Beneficiaries, Third Party Authorized Individuals, Claims Examiners, and the Claimant themselves to ensure an efficient, positive, well-coordinated claims experience.
• Identifies inconsistencies and/or potential barriers within processes and procedures, and partners with team members, business partners and/or claims management on improving the claims experience.
• Remains current on processes and procedures, immediately incorporating changes within customer interactions.
• Other duties as assigned by management from time to time.
  The Claim Coordinator actively supports our Financial Advisors, Thrivent Clients, and Beneficiaries in the claims process by keeping them informed and looks for opportunities to partner and serve. The Claim Coordinator will have regular and consistent communication to include but not limited to; Claims peers and the larger Claims organization, Contact Center, Thrivent Advisors, Mutual Funds, Brokerage, New Business, Funeral homes, Churches/Charities, Care Providers, and outside vendors. This role will provide input to peers, business partners and/or claims management to improve inefficiencies with processes and procedures.