Claims Coordinator - Restoration/Construction at Kustom US Inc

Lynnwood, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

30.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Calls, Lead Creation, Data Entry, Insurance Information Recording, Stakeholder Assignment, Follow-ups, Estimator Coordination, Compliance Monitoring, Lead Conversion, Inspection Scheduling, Performance Authorization Uploads, Invoice Distribution, Customer Communication, Detail-Oriented, Multitasking, Organization

Industry

Construction

Description

At Kustom, we bring order to chaos after disaster strikes - restoring property, stability, and peace of mind for businesses and families across the country. While many of our roles are customer-facing and field-based, our our corporate and administrative teams are the backbone that makes that possible. ---------------------------------------- We are seeking a Claims Coordinator (Construction) to support our office located in Seattle, WA. The Claims Coordinator is integral to our team, focusing on the initial intake, lead creation, and coordination of activities related to mitigation and reconstruction services. This role involves a variety of administrative tasks, ensuring efficient workflow and communication between different departments and external parties. Role Responsibilities: * Manage phone calls, addressing initial inquiries and lead creation. * Enter lead details into the DASH system, recording customer information, job details, loss descriptions, special instructions, and affected areas. * Interact with external participants for accurate insurance information recording. * Assign leads to relevant stakeholders and manage timely follow-ups. * Coordinate Estimator assignments and post-Performance Authorization uploads. * Monitor compliance tasks including contact and inspection dates. * Work with Business Development and Estimators for lead conversion, scheduling inspections, and executing Performance Authorizations. * Support billing activities including invoice distribution. * Maintain regular customer communication, updating on progress and estimation processes. * Create and maintain Dash Notes for internal communication regarding lead status and job assignments. Role Qualifications: * Construction Experience a plus. * Strong communication and interpersonal skills. * Proactive and solution-oriented approach. * Excellent multitasking and organizational abilities. * Familiarity with ADP, Salesforce, DASH, Sage, TimberScan, and Coupa is a plus. * Ability to work efficiently under pressure and meet tight deadlines. * Detail-oriented and committed to accuracy in all tasks. Why Join Kustom * Culture That Inspires – Teamwork, integrity, and a growth mindset fuel how we show up for each other and for the customers who rely on us * Total Rewards Package – Competitive weekly pay with a comprehensive benefits packaging including health, dental, vision, 401(k), PTO, and more * Career Growth Opportunities – Training, mentorship, and the chance to advance your career while enhancing your skills Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide. At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust. If you’re ready to help people navigate chaos with confidence, we want to meet you. ---------------------------------------- Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Subject to Federal, State, and Local laws, regulations, and/or ordinances, applicants must be able to pass pre-employment drug screening and background check. Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and/or responsibilities may change at any time with or without notice. In Office, Monday - Friday. 8am-4:30pm

Responsibilities

The Claims Coordinator manages initial intake, lead creation, and coordination of mitigation and reconstruction services through administrative tasks. This involves handling phone inquiries, entering detailed lead information into the DASH system, and interacting with external parties for accurate data recording.