Claims Executive - General Lines at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Policy Interpretation, Client Advocacy, Dispute Resolution, Negotiation, Business Acumen, Client Servicing, Relationship Management, Insurance Product Knowledge, Strategic Solution Delivery

Industry

Insurance

Description

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview Join Gallagher - A Global Leader in Insurance, Risk Management and Consulting Are you ready to take your career to the next level with a company that values innovation, collaboration and professional growth? Gallagher is a global leader in insurance broking, risk management, and consulting, with over 71,000 employees across 130 countries. We combine global reach with local expertise, and our commitment to being a socially responsible and ethical organisation is expressed through our Shared Values, The Gallagher Way. We are proud to be recognised as one of Insurance Business Australia's Top Insurance Employers and Forbes' Best Employer for Women. At Gallagher, we believe in investing in our people and creating opportunities for success. About the role We’re looking for a dynamic and experienced Claims Executive to take ownership of complex claims and deliver exceptional outcomes for clients. In this role, you’ll manage a portfolio of claims from end-to-end, ensuring they’re handled in line with policy conditions and service standards while providing expert guidance to clients and internal stakeholders. Key Responsibilities Provide advice to clients, brokers and account management teams on all claims-related matters Assess claims by interpreting policy wording and reviewing claim circumstances Manage and progress claims, advocating for outcomes in the client’s best interest Investigate and negotiate complex and non-standard claims Partner with Claims Leaders to deliver structured and strategic solutions Support dispute resolution processes, including IDR and AFCA matters We are seeking a driven, experienced professional with a willingness to partner with brokers and claims teams who has had exposure to Insurance or Financial Services and: Client servicing experience including front line client facing interactions Strong business acumen and understanding of connection with Claims and Claims lodgement Knowledge of Insurance products and markets for commercial / SME industry segments Demonstrates strong client advocacy skills/experience Ability to maintain and develop business relationships with new/existing clients and underwriting partners Why Join Gallagher? At Gallagher, we believe in empowering our people to thrive both professionally and personally. Here’s what you can look forward to: Grow Your Career: Unlock personalised career pathways, access tailored training programs, and benefit from tuition assistance to support your professional growth. Prioritise Your Wellbeing: Take advantage of our wellbeing initiatives, including an employee assistance program, additional Lifestyle Leave, and resources to help you stay balanced and healthy. Enjoy Rewards and Benefits: Save with Gallagher Rewards, offering discounts at over 350 major retailers. Plus, participate in our Employee Stock Purchase Plan and explore salary-sacrificed superannuation options. Make a Difference: Give back to the community with paid volunteering days to support causes close to your heart. Be Part of an Inclusive Culture: Join a workplace that celebrates diversity and inclusion, welcoming people of all backgrounds, faiths, sexual orientations, gender identities, and lifestyle choices. Ready to Apply? Take the next step in your career and join a company that invests in your success. Apply now via Gallagher Careers For further information, contact our Talent Acquisition team at careers@ajg.com.au Important Information: Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or an external third-party provider. Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

Manage a portfolio of complex general lines claims from end-to-end, ensuring alignment with policy conditions and service standards. Provide expert advice to clients and brokers while negotiating outcomes and supporting dispute resolution processes.