SKILLS & EXPERIENCE:

• Good general education, including GCSE’s (or equivalent) in English and Maths.
• High attention to detail.
• Excellent prioritisation and time management skills.
• Strong verbal and written communication skills.
• Customer focussed - a passion for customer service and exceeding expectations.
• Positive ‘can do’ attitude.
• Team player.
• Competent with ICT and keen to learn and develop new systems.
• A professional background in animal care, animal health or insurance is preferred but not essential.
• A love of pets.

This is an exciting opportunity for to grow, expand and develop with a leading pet insurance provider as we develop our brands across the UK, offering insurance for dogs, cats, exotics, horses and pet businesses.

A varied role focusing on claim administration, ensuring that service and compliance standards are met and handling claim related customer communications.

• Responsible for checking, collating and forwarding information needed for claims assessment and underwriting referrals.
• Identify trends and areas for improvement with a solution-based attitude.
• Responsible for approving claims and communicating claim outcomes to customers.
• Communicating claim decline decisions with customers.
• Produce high quality documentation and maintain records on our systems.
• Clear and efficient communication with third parties to gather information relevant to claims.
• Ensuring team SLA’s and KPI’s are met.
• Answer and resolve customer queries.
• Ensure customer satisfaction is exceeded and company and regulatory SLA’s are met.
• Comprehensive knowledge and understanding of the company products.
• Proactive in improving operational claim processes.
• Share knowledge and expertise with colleagues.
• Support other departments, as required.
• Undertake regular learning and development in line with company and FCA requirements.
• Undertake ad-hoc projects for the management team.