National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

JOB DESCRIPTION

The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

JOINING OUR TEAM ISN’T JUST A JOB — IT’S AN OPPORTUNITY. ONE THAT TAKES YOUR SKILLS AND PUSHES THEM TO THE NEXT LEVEL. ONE THAT ENCOURAGES YOU TO CHALLENGE THE STATUS QUO. ONE WHERE YOU CAN SHAPE THE FUTURE OF PROTECTION WHILE SUPPORTING CAUSES THAT MEAN THE MOST TO YOU. JOINING OUR TEAM MEANS BEING PART OF SOMETHING BIGGER – A WINNING TEAM MAKING A MEANINGFUL IMPACT.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

KEY RESPONSIBILITIES

• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed
• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers