Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

YOUR ROLE:

This role will ensure that the claims handling processes within Chubb are compliant, efficient and aligned with internal policies and external regulations. It will support the goals of the Claims Regulatory and Governance team to uplift compliance, process improvements and effective risk management.

YOUR RESPONSIBILITIES:

Quality assurance
Trend analysis from quality review output
Lead internal reviews
Customer remediation support
Training and development
Training and guidance to claims staff to ensure compliance with best practice and regulatory requirements
Supporting the handling of complex or sensitive claims
Policy and process oversight
Develop, implement and maintain claims governance policies and procedures
Maintain the Claims intranet page
Compliance monitoring
Implementation of regulatory change into claims practices
Conduct reviews and risk assessments
Provide claims support during internal and external assurance reviews
Support implementation of recommendations from assurance reviews
Stakeholder management
Liaise with claims management and other internal stakeholders to effect required procedural improvements and changes
Support the development of new claims initiatives or system changes
Reporting on trends, risks and performance metrics
Recommend improvements based on data analysis and assurance finding