SKILLS & COMPETENCIES

• Proactive with strong initiative and problem-solving skills.
• High attention to detail with a methodical and structured approach to tasks.
• Strong organisational skills; able to prioritise effectively and manage multiple deadlines.
• Confident in gathering and presenting information in a structured and accurate format.
• Excellent communication skills (written and verbal).
• Able to challenge conventional methods constructively and contribute to processimprovements.
• Competent user of Microsoft Office tools (Word, Excel, Outlook, Teams).
• Capable of managing multiple stakeholders and maintaining professional relationships.

EXPERIENCE

• Previous experience in a coordination or administrative support role (ideally within insurance, claims, or a regulated sector).
• Experience supporting senior stakeholders and managing sensitive or confidential information.
• Experience with documentation control and governance procedures (desirable).

Knowledge, Experience and Qualifications:

• Strong understanding of administrative processes within a regulated or corporate environment.
• Familiarity with data protection regulations (e.g. GDPR) and governance practices (desirable).
• Awareness of FCA requirements or financial services regulation (desirable)

We are looking for someone to provide essential administrative and coordination support to the Claims department, ensuring effective communication, regulatory compliance, and process governance. This role is responsible for managing internal communications, oversight meeting administration, documentation control, and stakeholder coordination, contributing to the smooth and efficient operation of the Claims function. This role also supports internal facilitation requests, ensures adherence to company policies, and maintains a high standard of professionalism and accuracy in all tasks.
We’ll provide all the training you need to reach new heights and continue to support you in creating a tailored development plan so that you can take your career to the next level.
Are you ready for your next career challenge? Apply now!

Responsibilities:

• Manage the production, approval, distribution, and record-keeping of claims-related communications in line with the agreed communications strategy.
• Ensure claims-related process documentation is created, version-controlled, stored correctly, and compliant with internal governance standards.
• Maintain and coordinate the schedule of claims oversight meetings, including agenda, minute taking, action tracking, and distribution of outcomes.
• Ensure leadership packs, folders, and documentation are kept accurate and up to date.
• Support the management and upkeep of shared team resources such as spreadsheets, mailboxes and shared communication channels.
• Coordinate the Claims department calendar, liaising with key stakeholders (e.g. senior leaders, supplier managers) to gather timely content.
• Carry out periodic administrative tasks to ensure timely record-keeping and support for the wider Claims function.
• Complete any other task as may reasonably be required in order to support business needs.
• Develop and maintain strong relationships with colleagues and stakeholders across the business to ensure the efficient operation of the Claims Department.
• Conduct yourself in a positive and professional manner, presenting yourself as an ambassador for the company, adhering to the set People and Culture policies and procedures at all times.
• You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes and procedures are implemented, understood and adhered to.

Knowledge, Experience and Qualifications:

• Strong understanding of administrative processes within a regulated or corporate environment.
• Familiarity with data protection regulations (e.g. GDPR) and governance practices (desirable).
• Awareness of FCA requirements or financial services regulation (desirable).