Swansea
Join Admiral Insurance and Make a Real Impact

Why Admiral?

• Great Place to Work Certified™: 95% of employees say Admiral is a great place to work
• Flexible Hybrid Working: Work where and how you’re most effective, mixing in-office collaboration with remote flexibility
• A Stake in the Success: Be part of our renowned share scheme, awarding eligible colleagues up to £3,600 in shares per year after one year of service
• Wellness and Perks: Enjoy generous holiday allowance, colleague discount, life event support, nursery discounts, plus learning and development opportunities every step of the way
• A Career, not just a job: At Admiral, we believe your first role is just the beginning. Starting as a Claims Handler gives you the perfect platform to grow, whether that’s becoming a technical expert, moving into leadership, or exploring opportunities across Admiral Group ⁠⁠

Role Snapshot: Total Loss Claims Handler – Motor (ADL)
As a Total Loss Claims Handler, you’ll take the reins from day one, managing a caseload of total-loss vehicle claims with empathy and precision. No two claims are the same, every case is an opportunity to deliver reassurance and clarity to our customers during stressful times.

What You’ll Be Doing:

• Assessing vehicles for total loss, coordinating valuations, and determining resolution paths
• Supporting customers through thoughtful communication—via phone, email, or webchat
• Engaging with stakeholders including engineers, suppliers, and internal teams
• Building and negotiating claims cases, ensuring fair and timely outcomes
• Maintaining clear records, upholding compliance, and flagging any irregularities or fraud

No Prior Claims Experience? No Problem!
You’ll be supported from day one through our comprehensive training and ongoing development—whether you’re an industry newbie or looking to pivot your career.
What’s In It for You?
There’s so many things that make Admiral such a great place to work, we couldn’t possibly put it all into writing! Our culture is something that must be experienced to be believed, so we’ve tried to capture it here. It’s clear, our people love working at Admiral. We hear it time after time in surveys and feedback, and we’re really proud to have been recognised as a Great Place to Work for over 20 years. Behind those awards and that feedback are all the brilliant elements that make Admiral the place Where You Can.
Flexibility and work life balance are important to us, hence why your time will be divided between home and the office.

You’ll also:

• Be vital in people’s lives when they need it most—your empathy matters
• Grow professionally with tailored coaching, mentorship, and accredited qualifications like ILM & CII
• Thrive in a culture where flexibility, teamwork, and personal wellbeing are genuinely prioritised
• Join a workplace that blends purpose with fun. Seriously supportive, seriously fun

You Will Shine in this role if….

• You’re empathetic, customer-focused and resilient in high-volume environments
• You listen carefully, ask great questions and communicate even better
• You take initiative, are detail-oriented and work well with a team to get things done
• You’re adaptable, curious and eager to learn in a dynamic, caring environment

What to Expect Next

• Apply online
• If your application meets our requirements, we’ll invite you to a brief telephone interview.
• Join us for a light-hearted meet & greet at our office followed by a final friendly interview.

Admiral, Where You Can Be You
At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.
We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.
At Admiral you’re accepted, supported and empowered to Be You. Because you’re brilliant

What You’ll Be Doing:

• Assessing vehicles for total loss, coordinating valuations, and determining resolution paths
• Supporting customers through thoughtful communication—via phone, email, or webchat
• Engaging with stakeholders including engineers, suppliers, and internal teams
• Building and negotiating claims cases, ensuring fair and timely outcomes
• Maintaining clear records, upholding compliance, and flagging any irregularities or frau

You Will Shine in this role if….

• You’re empathetic, customer-focused and resilient in high-volume environments
• You listen carefully, ask great questions and communicate even better
• You take initiative, are detail-oriented and work well with a team to get things done
• You’re adaptable, curious and eager to learn in a dynamic, caring environmen