A BIT ABOUT THE JOB:

Your role will be to support our customers through the journey of making a motor claim. You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs.
Across Aviva Zero, you need to work proactively to ensure we minimise the inconvenience to our customers daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, and be comfortable making quick decisions to get the right outcome for our customers.

Skills and experience we’re looking for:

• Excellent communication both written and oral together with questioning skills.
• Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities with a team player mentality to learn and help others out.
• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
• Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey.
• Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

We support smart working, so once you’ve successfully completed your training and are fully prepared, this role will transition to a hybrid model where you will spend 50% of your time in the office and the remaining 50% working from home.
We offer flexible working hours with our standard 35-hour full-time contracts, and options for part-time working.

WHAT YOU’LL GET FOR THIS ROLE:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary is £25,100 to £28,500 depending on location, skills, experience, and qualifications
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.