Claims Handler

at  Benefact Group

KNOWLEDGE, SKILLS AND EXPERIENCE

• To be able to demonstrate a clear appreciation of the need for exceptional standards of customer service
• Previous property claims handling experience would be desirable
• Cert CII qualified or willingness to work towards qualification
• Strong negotiation skills both verbal and written
• The ability to assimilate and comprehend information
• Track record of delivering excellence
• Ability to handle high call volumes effectively
• Good attention to detail
• Energy, focus and an interest in personal development
• Ability to work well under pressure and prioritise workloads accordingly
• Willingness to take full ownership of each individual claim

ABOUT US

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

ABOUT THE ROLE

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Claims Handler to join our Gloucester office.
Within Claims we take pride in delivering an exceptional customer experience and believe our customers are entitled to the highest standards of service, courtesy and professionalism. We operate in small teams, provide a personal service, are highly qualified and trained to the highest technical standards.
Working within an experienced and professional team, you will be expected to take ownership of your own caseload and in addition, you must have an extremely strong team ethic, which is essential for upholding our reputation for excellence that stands us apart within the industry.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

KEY RESPONSIBILITIES

• Technically manage an interesting and varied personal caseload of Property Claims up to a value of £75,000 per claim (dependent upon qualifications and experience) whilst maintaining our extremely high standards of both quality and customer service.
• Proactively handle all allocated claims, effectively communicating with all key internal and external stakeholders (End Customers, Brokers and Service Suppliers) from initial notification through to final settlement.
• Monitoring, maintaining and developing personal knowledge and skills through continued professional development, supported by our Claims Faculty as well as on-going at the desk coaching.