DESCRIPTION

Is it time to open new doors in your legal journey? If so we are seeking a Claims Handler (CH3) to join their Liverpool team. The claims handler will be responsible for managing a caseload of pre-litigated motor claims including PI from inception to settlement.

KEY ACCOUNTABILITIES

• To effectively and efficiently manage a caseload of pre-litigated motor claims including PI from inception to settlement
• To support delivery of consistently high levels of service and productivity
• To work closely with colleagues within the firm to deliver consistently high levels of service
• To input accurate data and ensure data maintenance
• Interact and communicate with clients
• Mentoring, training and to be the technical referral point for other team members
• Auditing of files, if required.
  Working Hours
  35 hours per week
  Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch.
  Primary location for this role is Liverpool Office, this is a hybrid role working 1 day in the office and 4 days from home.

EXPERIENCE, SKILLS AND QUALIFICATIONS

• Experience of dealing with motor PI claims under the predictive costs regime is desirable
• Experience of the MOJ portal, stages 1 and 2
• Pre-litigation experience
• Experience of handling claims outside of the MOJ and the predictive cost regime
• Experience of mentoring is desirable
• Experience of using Microsoft Word, Excel and email
• Customer service experience
• Excellent attention to detail
• Negotiation skills
• Communication skills
• Organisational skills
• Ability to mentor and support new starters.
  Values
  Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
  Our Values
  We are connected
  We are Dynamic
  We are Innovative
  We succeed together

Please refer the Job description for details